A communications solution that works for you. That’s exactly what 3CX is. 3CX is designed to make the user’s and administrator’s life easier. It doesn't tie you to a specific vendor, cloud provider, or SIP Trunk. With apps for Android, iOS, Mac, Windows and a web client users can keep using their preferred device along with 3CX. Your communications solution exactly how you want it.
Call center solution
Customers want to have their calls answered quickly. They expect you to know who they are and what was said last time they called, without being transferred multiple times. The reward for this - more sales, happy customers and better reviews! 3CX offers a full-featured call center solution with dynamic call queues, reporting, wallboards and CRM integration. Complex and advanced call flows can be designed using a simple drag and drop call flow designer tool. But it’s not just calls! 3CX incorporates live chat, WhatsApp and SMS, to elevate your call center into a full contact center solution.
Call Flow Designer automation
Save employees time and improve the customer experience with the 3CX Call Flow Designer (CFD). The user-friendly, visual app allows you to easily create strategic call flows and voice applications so that agents can more efficiently handle calls and customers can get to where they need faster. Advance your phone support structure and delight customers with a professional support portal. Create rules for call routing based on customer type, time of day and more so that no call goes unanswered. What’s more, authentication and credit card components ensure that security and privacy are taken care of.
Office Phone System
Accelerate your businesses growth with 3CX phone system. Don’t just rely on phone calls but communicate using Live Chat, WhatsApp messages, SMS and video conferencing. All this from a single client so no switching between apps. Choose from web, desktop and mobile clients or easily connect a supported IP phone. Ready to make the change?